Frequently Asked Questions
Need answers? Find them here…
our platform supports all major shopping carts such as Shopify Plus, Shopify, BigCommerce, Magento, Woocommerce
Your account manager is your key point of contact and support on all tiksuper logistics and operational needs. Their role is to help you navigate the platform and consult on packaging, shipping, carrier and product.
Long answer short, through a combination of our global network (warehouses in 3 continents, 50+ international carriers) and our fulfillment platform that automates inventory management, order fulfillment, shipping and tracking.
99.9% order fulfillment success rate.
The backbone of our service is tech and we pride ourselves on it. The tiksuper Platform has an uptime of 99.99% and all data is encrypted.
Yes, due to the increase in demand for tiksuper services, we can only work with eCommerce brands shipping more than 1500 orders per month.
Yes, whilst the cut off time varies for each of our global warehouses, we provide same day pick, pack and ship.
tiksuper is currently integrated with 50+ international carriers to help you ship to 219 countries. However our platform also enables easy integration to your own carrier account.
For your ecommerce fulfillment, we charge 4 main fees: warehouse storage, pick and pack, packaging and shipping. Any VAS work in the warehouses will be charged as per quote.
tiksuper specializes in fulfilling large crowdfunding campaigns around the world, and has been recognized by multiple crowdfunding platforms including but not limited to Kickstarter, Indiegogo, Campfire. tiksuper is also the first Asian logistics company to be recommended by Kickstarter.
Smart creators start their fulfillment, shipping costs, duties, and taxes before the campaign launch. Getting early and clear visibility of your logistics costs makes the difference between running a profitable or loss making campaign.
Absolutely, whilst tiksuper provides 1 click integration to major eCommerce shopping carts and tools, your development team can also connect to tiksuper’s platform via API. If you would like to know more, please contact us today.
Yes, please contact tiksuper today and we’ll arrange a demo section with you to walk you through the features.